What is BPO? The Benefits of Outsourcing

What is BPO? The Benefits of Outsourcing

usiness Process Outsourcing (BPO) is the leveraging of technology or specialist process vendors to provide and manage an organisation’s critical and/or non-critical enterprise processes and applications. The most common examples of BPO are call centres, human resources, accounting and payroll outsourcing. Business process outsourcing may involve the use of off-shore resources. Use of a BPO as opposed to an application service provider (ASP) usually also means that a certain amount of risk is transferred to the company that is running the process elements on behalf of the outsourcer. BPO includes the software, the process management, and the people to operate the service, while a typical ASP model includes only the provision of access to functionalities and features provided or ’served up’ through the use of software, usually via web browser to the customer.

The Benefits of Outsourcing

What do the most successful organizations know about outsourcing—and who is helping them find the answers?

Outsourcing is more than a cost-saving mechanism. Smart decision-makers know that outsourcing is an indispensable business tool to not only reduce cost, but to drive business value into their enterprises.

When you choose Accenture to help you with your outsourcing needs, you get more than a provider. You get a partner who will help your company achieve high performance.

Our outsourcing services focus on your distinctive capabilities. You’ll gain access to best-in-class skills and capabilities to lower your operating costs and improve your bottom line.

Combined with our application outsourcing and infrastructure outsourcing business, Accenture has the broadest outsourcing services offering in the market, unmatched in scope, scale and depth. We provide outsourcing services to 600 clients in 45 countries, serving nearly every industry sector, providing services close to your business operations and via our extensive global delivery network.