Qualities of Call Center Agents

Qualities of Call Center Agents

Call center companies, being in the customer-oriented business, would be needing special qualifications from a prospective call center agent. Although some preferred college graduates, even non-degree holders could be hired if they possess the following specialized skills:
• Demonstrable customer care orientation;
• Good communication and listening skills;
• Proficient in English, working knowledge fo other language like Mandarin, Korean and German would be an advantage;
• Must be computer literate particularly in Word processign and use of internet applications.
There exists call center training institutions like the Call Center Academy and Asia Call Center Link that offers short call center courses ranging from 1-2 weeks duration. This is a special training aimed at preparing a prospective call center agent to the rudiments of the job. Through 20-40 hour modules, this training institutions equip both graduates and undergraduates with competitive and globalized customer service skills.
source: TESDA